Frequently Asked Questions

Everything you need to know about your JW PEI shopping experience.

What materials are used in JW PEI products?

JW PEI is committed to sustainable fashion. All our bags and accessories are crafted from high-quality vegan leather and recycled plastic bottles, ensuring luxury aesthetic without compromising our ethical values.

How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. We also offer express shipping options at checkout which deliver within 3-7 business days.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.

Do I have to pay for international duties and taxes?

Customs duties and taxes vary by country. For most regions, these fees are calculated and collected at checkout so there are no hidden costs upon delivery. Please check our shipping page for specific regional details.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to our tracking portal where you can follow your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options such as Klarna and Afterpay in select regions.